SHIPPING & RETURNS  

Return Policy

All returns must be placed within fourteen (14) days of the purchase date. All returned items must e in new and unused condition, with all original parts included.

 

Return Process

To return an item, please email customer service at info@bikeboxpro.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Circular logistics UG,

Att: Returns
RMA #
Starnbergerstrasse 47
84323 Poecking
Germany
 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to ship your return.

 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

Exceptions

For defective or damaged products, please contact us at the contact details below to allow a refund or exchange.

If you have any questions concerning our return policy, please contact us at:

info@bikeboxpro.com